Privacy Policy

1. Introduction

SEPSA (Sports & Exercise Physiology South Australia) ("SEPSA," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information through our website, sepsa.com.au

2. Information We Collect

We may collect the following information when you use our website:

  • Contact details (name, email, phone number) submitted via our contact forms
  • Information provided when booking an appointment through our booking system, Clinico
  • Responses to lead-qualification forms used to direct you to the most relevant service
  • Email address if you subscribe to our newsletter
  • Website usage data collected via analytics tools, including pages visited and time on site

3. How We Use Your Information

We use the information collected to:

  • Respond to enquiries and process bookings
  • Direct you to the most relevant service based on your needs
  • Send newsletter updates, if you have subscribed
  • Improve our website and services through analytics

4. Health Information

If you provide health-related information as part of the booking or assessment process, this is collected and stored in accordance with SEPSA's clinical privacy obligations under the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth). Health information submitted through the website is used solely to support your care and is not shared with third parties except where required for your treatment, funding body requirements (Medicare, NDIS, or DVA), or as required by law.

5. Third-Party Services

Our website uses the following third-party services, which may collect information in accordance with their own privacy policies:

  • Clinico (booking system)
  • Jotform (service-matching quizzes)
  • Stripe (payment processing)
  • Google Analytics (website usage data)

6. Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Information is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

8. Contact Us‍

If you have questions about this Privacy Policy, contact us at:SEPSA (Sports & Exercise Physiology South Australia)
chris@sepsa.com.au

Get in touch with our team

If you have any questions about this privacy policy or how we handle your personal information, please get in touch with the SEPSA team.
Contact us